Desktop Support Engineer

About Bank of London: 

Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit-as-a-Service (DaaS), Embedded Banking, real-timeClearing, Payments, and Settlement, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of compassion, ownership, and curiosity, the bank strives for excellence in all it does.

Key responsibilities will include:

  • Providing day to day 1st and 2nd level support for both hardware and software
  • Ensuring that incidents and support requests are responded to in a timely manner and that all escalations are logged and assigned to the correct team members
  • Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues.
  • Supporting setting up desktops and troubleshoot, repair and maintain computer equipment (e.g. servers, desktop computers, printers, etc).
  • Working Experience of managing a Windows and Mac estate
  • Working Experience of Microsoft 365 and Microsoft Intune
  • Working Experience of Vulnerability and Patch Management of Endpoint Devices.
  • Ability to provide technical desktop service, and managing hardware, software, networking and video conferencing related matters;
  • High level of customer service and excellent communication skills;
  • The ability to work to tight deadlines
  • Work with hardware vendors to resolve equipment failures/problem
  • Proactive intervention and monitoring to prevent incidents when required

What you bring

  • Experienced in providing technical desktop service, and managing hardware, software, and networking related matters
  • As this role is internally facing, we are looking for someone with a high level of customer service and excellent communication skills
  • A passion for technology
  • The ability to work to tight deadlines, build relationships and work with users in a professional, confident and friendly manner
  • Have comprehensive experience in MS Office 365 suite, Azure AD, Exchange, and Endpoint Manager.
  • Experience in SharePoint support would be highly desirable.

Work location

  • London (5 days per week in the office)

Travel to other locations may be required on occasion.

Diversity

The Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

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