Payments Operations Lead

About Bank of London

Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit-as-a-Service (DaaS), Embedded Banking, real-timeClearing, Payments, and Settlement, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of compassion, ownership, and curiosity, the bank strives for excellence in all it does.

Who we are looking for

This is an excellent opportunity to join our Payments Operations team playing a key role in shaping and managing the bank’s international payments operational framework and infrastructure as the Payments Operations Lead. This role is critical in ensuring the efficient, secure, and compliant processing of cross-border transactions and CHAPS payments, while also contributing to the ongoing development and expansion of the bank’s international payment capabilities.

Key responsibilities will include:

  • Lead the operational build-out of international payments, collaborating closely with Product and Technology teams to ensure new payment channels are successfully implemented and delivered within target timelines.
  • Develop and document end-to-end operational processes for international payments, ensuring clear procedures are established, maintained, and effectively communicated to the wider Operations team.
  • Deliver training to internal stakeholders, ensuring a strong understanding of new payment processes and operational enhancements across the business.
  • Provide expertise and hands-on operational support for the implementation and ongoing management of SWIFT Bureau services.
  • Act as the primary operational point of contact for third-party providers facilitating the Bank’s access to CHAPS and international payment networks.
  • Serve as the escalation point for international transactions, assisting clients with processing queries and leading investigations into payment issues to ensure timely resolution.
  • Drive process improvements and automation within CHAPS operations, enhancing system connectivity while embedding a robust control framework to mitigate operational risk.
  • Play a key role in the Bank’s initiative to secure Direct CHAPS access, working directly with the Bank of England to align with their project requirements and deliverables.
  • Produce detailed reporting on project progress, operational performance, and key international payment metrics, ensuring visibility across stakeholders.
  • Develop expertise across all payment operational processes, demonstrating flexibility to support ad hoc tasks and cross-functional initiatives as required.

What you bring

  • Proven experience in international payments, including cross-border transactions, SWIFT, and CHAPS operations.
  • Strong interpersonal and leadership skills, with the ability to motivate and inspire colleagues, maximizing individual contributions and driving high performance.
  • Exceptional attention to detail and accuracy, with the ability to work efficiently in fast-paced, high-volume environments.
  • Ability to build and maintain strong relationships with both internal and external stakeholders, fostering collaboration and effective communication.
  • Quick learner with the ability to grasp, articulate, and explain complex concepts and payment products clearly and effectively.
  • Self-motivated and adaptable, with a proactive approach to problem-solving and change management.\Committed to contributing to the company’s broader strategic initiatives, aligning work with organisational objectives.
  • Committed to contributing to the company’s broader strategic initiatives, aligning work with organisational objectives.
  • Ability to perform effectively under pressure, maintaining professionalism and attention to quality even in high-demand situations.

Work location

  • London (5 days per week in the office)
    or
  • Belfast (4 days per week in the office)

Travel to other locations may be required on occasion.

Diversity

The Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

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